Bookings maybe be cancelled by giving a minimum of 48 hours notice before the first nights stay with no loss of deposit (please see exceptions). All deposits will be carried forward to your next booking with us. When a booking is cancelled with less than 48 hours notice but before 2pm on the day of arrival deposits are non refundable. Bookings cancelled on the day of arrival or by "no shows" will be charged in full.
Bookings made for functions including the Regatta, Music Festival, Food Festival, Easter, Bank Holidays and BRNC functions will require a deposit of 50% of the booking value and are non-refundable. Sorry if this seems harsh but experience shows us that this is a nessesary requirement.
We strongly advise our guest to seek appropriate travel insurance.